Return & Refund Policy

Refund:

We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer’s fault is found with them.

Buyers must return goods within 30 days of receiving the order (this is extended to 30 days after Christmas when purchasing Christmas gifts).
It is the buyer’s responsibility to ensure any returned goods reach us in satisfactory condition. Please ensure that all bags/tags/labels are untorn and still attached. To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and in new condition, are folded as neatly as possible, and sent in secure, protective wrapping. We make an effort to ensure the goods reach you in great condition – we’d appreciate you returning the favour.

Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are ‘Returned Goods’ to allow them to clear customs without generating additional charges.
Contact us in any inconvenience or not acting on our refund policy.

Return:

Received an item that doesn’t in good condition or is not suitable? No problem, our exchanges and return policy is designed to make that as easy as possible.

We’re happy to exchange most items if they are the wrong size or design, but unfortunately, engraved or custom-made items cannot be exchanged or refunded unless a manufacturer’s fault is found with them.

We do our best to make you satisfied with our products & services. All products must pass quality checks and cross-check before shipping. But in certain cases, you need to Return or Replace the product; aspects need to be taken care of. All our orders are made to order, and a 20% restocking fee and shipping charges are charged on return for a replacement.

Exchanges:

The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
Alternatively, you can send them back to us for an exchange and we’ll post the replacements to you. You can process your exchange via our online exchange system. Once we receive your returned items back, we’ll get the replacements sent out – normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.

Overseas:

To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.
Combine Shipping

If you are thinking of exchanging something – remember that you can combine the replacement item with any other items you may wish to purchase, and only pay to ship for the combined order.

Returns:

If you would like to return an item for a refund, please send it back to us at the following address, including the following information:
1. Your order number
2. Why the item is being returned
3. If the item is faulty in any way
Notice: We will never act on our Return Policy if you don’t act on the protocols mentioned above.